Refund & Cancellation Policy
1. Try Before You Buy (Free Trial)
We provide a full-featured 3-day free trial with zero payment information required upfront. This allows you to upload your resume, see your actual job matches, evaluate match scores, and experience how Fastlyy works before spending any money.
Because you have full access to test our system completely free, paid passes purchased after your trial are intended for users who have verified the value of the platform for their job search.
2. One-Time Passes (No Subscriptions)
Fastlyy does not use recurring subscription billing. We offer single-purchase, one-time passes (such as 24-Hour, 7-Day, 30-Day, or 90-Day passes).
- Zero Recurring Charges: You will never be enrolled in an auto-renewing plan or rebilled.
- Automatic Expiration: When your pass duration finishes, your account simply pauses. You are never charged again unless you voluntarily choose to buy another pass.
3. No Cancellation Needed
Since we do not charge recurring subscriptions, there is no recurring billing cycle to cancel. When your pass ends, it ends.
If you find a job or stop searching before your pass duration expires, you can simply stop logging in. We do not provide prorated refunds for remaining unused days on an active pass.
4. General Refund Policy
Because access to digital data feeds, continuous career portal monitoring, and instant AI resume processing begins immediately upon checkout, purchases of access passes are generally final and non-refundable.
Our server infrastructure and AI model inference costs are incurred immediately upon your usage.
5. Non-Refundable Scenarios
Refunds will not be provided for:
- Change of mind: Deciding not to use the platform after purchasing a pass.
- Hiring market outcomes: Not receiving interviews, callbacks, or offers from third-party employers (Fastlyy is a job discovery and alert tool, not a hiring agency).
- Expired feed jobs: Missing job postings because you did not check your feed during the 24-hour active window or save them to your Saved tab.
- Lack of open roles in your niche: A temporary shortage of open positions in specific niche industries or locations during your pass period (which is why we provide the 3-day free trial first).
- Unused time: Inability to use the pass due to personal commitments or travel.
6. Eligible Technical Exceptions
We want to be fair. We will issue a refund or a pass extension under the following technical conditions:
6.1 Extended System Outage
If Fastlyy experiences a verified technical outage exceeding twenty-four (24) consecutive hours during your active pass period, preventing you from accessing your feed.
6.2 Accidental Duplicate Charge
If a network or payment gateway error causes you to be billed twice for the same pass, the duplicate charge will be refunded immediately upon verification.
6.3 Provisioning Failure
If your payment completed successfully but our system failed to unlock your account pass, and our engineering team could not resolve the issue within forty-eight (48) hours of your notification.
7. Payment Processing & Dodo Payments
All payments and approved refunds are processed securely by our Merchant of Record, Dodo Payments.
When a refund is issued, it is returned directly to your original payment method. Depending on your bank or credit card provider, credits typically appear on your statement within five (5) to ten (10) business days.
8. How to Request an Evaluation
If you experienced a technical failure covered under Section 6, please email our support team at hello@fastlyy.com with:
- Your registered account email address
- Your Dodo Payments transaction ID / receipt
- A brief description of the technical issue encountered
We review all technical inquiries promptly within three (3) business days.